Terms & Conditions.

Booking

Please call or email to make an appointment. If we are closed please either leave a voicemail or you can also book online via the website. If there is no reply please be patient as I'm most likely busy with a client. I will reply to you as soon as I am able to give you my undivided attention.Please note my minimum call out charge is now £20.

Consultations

Colour consultations take about 15-30 minutes for new clients and will be charged at £20. This is redeemable against your colour when you book.

Payment & Booking Fees

I accept cash, card or bank transfer only. All payments must be made before I leave. Darlings Beauty reserves the right to ask for payment upfront for any products or services.

Wedding Bookings

A trial is mandatory for the bride only.

A booking fee of £100 will be required to secure your trial and your date within 7 days of our telephone call. This will come off your final amount should you choose to book with me. The remainder of the balance will need to be paid in full 6 weeks prior to your wedding date or on the day of your trial if your wedding date is less than 6 weeks away. Depending on the weddings location travel costs may also be added on top. If you need to cancel the booking fee is ONLY fully refundable up until 6 weeks before the wedding. If you need to reschedule your trial due to illness then I require minimum 48 hours notice.If any less than this then you may lose your booking fee. If for any reason I am unable to carry out the booking I will either find you a suitable replacement or I will refund you. If you have any questions then please contact me.

Pricing

All pricing is correct as of July 2020.

Working Hours & Areas

Please pop back to the Information page all the information is there.

Cancellation Policy

A minimum of 48 hours' notice is required should you need to cancel or reschedule your appointment. 24 hours' notice is required if you wish to substantially alter your appointment otherwise you may be charged.

Refund Policy

Products

All products may be returned within 7 days of purchase complete with all packaging undamaged and unopened. Refunds will be issued within 7 days.

Services

If you have had a treatment that you are unsatisfied with please bring it to the attention of your therapist and follow the complaints procedure (detailed below). We do not give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible.

Complaints Procedure

It is our objective to ensure that every client is delighted with the services they receive with Darlings Beauty. However, we recognise that on occasion things can go wrong. If this does happen, we will try to ensure we put things right at the earliest opportunity. This procedure advises how best to bring things to our attention if you are not happy about a service you have received.

We will ensure that all complaints are followed through, documented and when appropriate action is taken to prevent a recurrence.

The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with your therapist. They will listen to your concerns carefully and do what they can to correct any problems.

All complaints need to be documented and in writing via email at: info@darlingsbeauty.com

Please provide as much detail as possible , including details of your treatment, date and time of your appointment and your exact complaint.

Your complaint will be assessed and we will get back to you within 48 hours of receiving your complaint in writing.

© 2015 Darlings Beauty